Refund Policy

At Silk Spree, we strive to provide our customers with the highest quality products that meet their expectations. However, we understand that there may be instances where a refund is necessary. This page aims to clarify our refund policy and guide you through the process.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

  1. The item must be returned within 30 days of purchase.
  2. The item must be in its original condition, unused, and with all tags and packaging intact.
  3. A proof of purchase, such as the order number or receipt, must be provided.

Refund Process

If you believe that your purchase is eligible for a refund, please follow these steps:

  1. Contact our customer support team within 30 days of receiving your order. You can reach us via email at support@silkspree.com or by calling our toll-free number.
  2. Provide our customer support team with your order details and the reason for the refund request.
  3. Once your request is approved, you will receive a return authorization number and instructions on how to return the item.
  4. Package the item securely and include the return authorization number on the package.
  5. Ship the item back to us using a trackable shipping method. Please note that the return shipping costs will be the responsibility of the customer.
  6. Once we receive the returned item and verify its condition, we will initiate the refund process.
  7. The refund will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.

Non-Refundable Items

While we strive to accommodate our customers' needs, there are certain items that are non-refundable. These include:

  • Items that have been used, washed, or damaged by the customer.
  • Items that are not in their original condition or missing tags and packaging.
  • Items that were purchased during a promotional sale or with a discount code.

Contact Us

If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Silk Spree for your product needs. We appreciate your trust in our brand and look forward to serving you.